Universal Credits
HP Tuners uses a credit-based licensing system. Credits are used as currency to purchase licenses for the different modules in a vehicle. Licensing a module gives you the ability to tune it. The number of credits necessary to purchase a license varies depending on the vehicle.
Many vehicles are (2) credits for licensing the ECM/PCM, and may have additional options such as a TCM, FICM, or CCM.
Vehicle licenses are tied to the VIN, PCM OS, and PCM Serial Number. If those values don't change, the vehicle will remain licensed on that interface and can be tuned indefinitely. One interface can store thousands of licenses and can be used to tune all the vehicles we support.
Once you purchase an MPVI3 you can read, edit, and save files without purchasing credits. You don't have to license a module until you are ready to write a new file to the vehicle. The MPVI3 also offers the ability to tune remotely by sending a tune file via email or using Tune Delivery Network for professional tuning shops.
To activate Universal Credits for your MPVI3:
- Download and install the latest version of VCM Suite .
- Connect your MPVI3 to your laptop/PC.
- While connected to the internet, load VCM Editor and select HELP > RESYNC INTERFACE.
Reminder, you must be connected to the internet as this process will also update your interface's firmware to the latest version.
Should you have any issues resyncing your interface, please submit a support ticket
here.
NOTE: All digital product sales including credits are final, under no circumstances can a refund be given for any digital products. Please ensure you check how many credits you have and require
before you complete your purchase.
HP TUNERS' COMPLIANCE STATEMENT
HP Tuners designs and manufactures software and hardware tools for vehicle diagnostics, scanning, logging, calibration, and data acquisition purposes. The authorized use of such tools is to bring a motor vehicle into emissions compliance and/or to maintain emissions compliance, as well as for use on competition/racing and other exempted vehicles. HP Tuners does not create or provide tunes or pre-made calibrations.
HP Tuners' Terms of Use, policies, and agreements mandate that users shall comply with all local, state, and federal laws. In using HP Tuners software and hardware tools, you are representing, warranting, and agreeing not to use, employ or allow any HP Tuners tools to operate as a defeat device or to violate emissions compliance in any manner whatsoever. You further represent warrant and agree that the HP Tuners tools shall only be used by manufacturers, calibration businesses, and professionals to develop emissions-compliant and/or exempted calibrations.
Limited Product Warranties
Interfaces and Hardware Components
Duration: One (1) year from the date of purchase
Coverage: This limited one (1) year warranty only covers product defects caused by HP Tuners and is only redeemable within the original country or region of purchase by the original purchaser. This limited warranty does not extend to software or other digital products. To make a warranty claim, please provide your Proof of Purchase (original invoice and order number), device serial number (if applicable), Debug and Info logs, license file and photo evidence of defects to HP Tuners Support.
The Limited Warranty does not cover:
- Damage to product resulting from accidents, neglect, or misuse; exposure to liquid, moisture, or dirt; abnormal conditions (temperature extremes) or improper storage.
- Scratches or other cosmetic damage.
- Damage to connection points due to excessive force or improper use.
- Devices that have had the serial number removed, defaced, damaged, or altered in any way.
- Ordinary wear and tear.
- Products that have been modified, tampered with, or serviced by an unauthorized party.
Vehicle Control Modules
(PCM/ECM/TCM- New and Modification Service)
Evaluated on a case-by-case basis.
Vehicle Control Modules, whether new or modified by HP Tuners, carry no warranties, expressed or implied, and are offered "as is". In the event of a problem with a Vehicle Control Module product or service, please submit a ticket to HP Tuners
Support for resolution.
